ReadInfos

Click here for a complete list of operations.

ListQueues

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /hermes_net_v4/SuperVision/Web_Service/ReadInfos.asmx HTTP/1.1
Host: www.hermes-cloud.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://vocalcom.com/Supervision/ListQueues"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ListQueues xmlns="http://vocalcom.com/Supervision/">
      <customerOid>string</customerOid>
    </ListQueues>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ListQueuesResponse xmlns="http://vocalcom.com/Supervision/">
      <ListQueuesResult>
        <InfoQueue>
          <OidCompany>string</OidCompany>
          <IdCompany>int</IdCompany>
          <QueueId>int</QueueId>
          <Name>string</Name>
          <Online>int</Online>
          <Waiting>int</Waiting>
          <Overflow>int</Overflow>
          <MaxWait>int</MaxWait>
          <TotalReceived>int</TotalReceived>
          <TotalCallBack>int</TotalCallBack>
          <TotalLost>int</TotalLost>
          <TotalHandledByIVR>int</TotalHandledByIVR>
          <TotalHandledByAgents>int</TotalHandledByAgents>
          <TotalOverflow>int</TotalOverflow>
          <Wait>int</Wait>
          <Immediate>int</Immediate>
        </InfoQueue>
        <InfoQueue>
          <OidCompany>string</OidCompany>
          <IdCompany>int</IdCompany>
          <QueueId>int</QueueId>
          <Name>string</Name>
          <Online>int</Online>
          <Waiting>int</Waiting>
          <Overflow>int</Overflow>
          <MaxWait>int</MaxWait>
          <TotalReceived>int</TotalReceived>
          <TotalCallBack>int</TotalCallBack>
          <TotalLost>int</TotalLost>
          <TotalHandledByIVR>int</TotalHandledByIVR>
          <TotalHandledByAgents>int</TotalHandledByAgents>
          <TotalOverflow>int</TotalOverflow>
          <Wait>int</Wait>
          <Immediate>int</Immediate>
        </InfoQueue>
      </ListQueuesResult>
    </ListQueuesResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /hermes_net_v4/SuperVision/Web_Service/ReadInfos.asmx HTTP/1.1
Host: www.hermes-cloud.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <ListQueues xmlns="http://vocalcom.com/Supervision/">
      <customerOid>string</customerOid>
    </ListQueues>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <ListQueuesResponse xmlns="http://vocalcom.com/Supervision/">
      <ListQueuesResult>
        <InfoQueue>
          <OidCompany>string</OidCompany>
          <IdCompany>int</IdCompany>
          <QueueId>int</QueueId>
          <Name>string</Name>
          <Online>int</Online>
          <Waiting>int</Waiting>
          <Overflow>int</Overflow>
          <MaxWait>int</MaxWait>
          <TotalReceived>int</TotalReceived>
          <TotalCallBack>int</TotalCallBack>
          <TotalLost>int</TotalLost>
          <TotalHandledByIVR>int</TotalHandledByIVR>
          <TotalHandledByAgents>int</TotalHandledByAgents>
          <TotalOverflow>int</TotalOverflow>
          <Wait>int</Wait>
          <Immediate>int</Immediate>
        </InfoQueue>
        <InfoQueue>
          <OidCompany>string</OidCompany>
          <IdCompany>int</IdCompany>
          <QueueId>int</QueueId>
          <Name>string</Name>
          <Online>int</Online>
          <Waiting>int</Waiting>
          <Overflow>int</Overflow>
          <MaxWait>int</MaxWait>
          <TotalReceived>int</TotalReceived>
          <TotalCallBack>int</TotalCallBack>
          <TotalLost>int</TotalLost>
          <TotalHandledByIVR>int</TotalHandledByIVR>
          <TotalHandledByAgents>int</TotalHandledByAgents>
          <TotalOverflow>int</TotalOverflow>
          <Wait>int</Wait>
          <Immediate>int</Immediate>
        </InfoQueue>
      </ListQueuesResult>
    </ListQueuesResponse>
  </soap12:Body>
</soap12:Envelope>